Privacy Policy

Star Locksmiths GDPR Privacy Policy

General Data Protection Regulation Policy On 25th May 2018, new legislation surrounding the handling, processing and storage of personal data will come into force across the European Union.

The new legislation is designed to protect the rights of the individual where their personal data is concerned. Here at Star Locksmiths, we take such legislation very seriously and in line with these new laws we have reassessed our data protection policies and created a more robustly designed set of policies and procedures to ensure that an individuals data is handled and processed in a more secure way. 

Individuals data

Star Locksmiths does not process special category data or any data relating to children under 16, apart from in rare circumstances. This policy, therefore, covers an individual’s personal data only.

An individual’s data is only processed in line with this data protection policy. What information do we hold about you, as an individual? Name, Phone number, Email address, Invoice address etc. Any data which is integral to the service we provide  (eg. the address that you need our assitance)

Physical data  Due to the nature of our business, we may also keep some of this data on file in a physical format. The following security measures are in place to protect your data: Lockable filing cabinets 5 level mortice locks on all main access points, Intruder alarm and sensors at all main access points CCTV on main access points.

What information do we process on your behalf? If you have employed Star Locksmiths services to help you gain entry to your car/home after being lockout out, we may have data such as your address or registration.

Security We will handle this data with the utmost of care. As a data processor, we will ensure that the following provisions are in place for you and your customer’s protection: All computers and phones used by the company are password protected. Any laptops or phones which are taken outside of the registered business address are fingerprint protected in addition to having standard passwords attached. We will ensure that where possible, multi-factor authentication is used when accessing your details and that of your customers. All emails sent by our staff are end to end encrypted to protect your data from interception. 

Consent If an individual’s data is collected directly from the subject. Then consent will be sought at this time.  This consent will be:  Informed – transparent information about how the data is to be used will be provided. Specific – this data will only be used for the purposes outlined at the time the data is collected.  Freely given/ non-conditional  Consent to use an individual’s data can be withdrawn at any time. Unless contractual necessity prevents it.  If the individual’s data is collected on behalf of Star Locksmiths, then we will take on the role of the data processor, therefore the consent will be sought by the data controller. Consent can of course still be withdrawn at any time.

An individual’s rights Under the new GDPR rules, an individual has the right to: 1, Right to be informed – the individual has the right to be informed when their data is collected and how it will be used. 2. Right to access – an individual can access the data held on file at Star Locksmtihs at any time  3. Right to rectification – if an individual discovers errors in their data or if their data has changed since it was originally collected, then the individual can ask for it to be rectified. 4. Right to erasure/be forgotten – if an individual so wishes, they can have their data erased from our databases. At this point, none of their data will be used for any reason going forward. 5. Right to restrict processing – an individual can request that restrictions are put on their data being used, eg. “I would no longer like to be contacted via email”. 6. Right to data portability – if the request is made, then an individual’s data will be made available in a secure manner for transportation eg. On a password protected USB stick or via a password protected email.  7. Right to object – if an individual does not believe that their data is being used for the purpose for which consent was given, they can object to their data being used in this way. At this point, their data will cease to be used in any form that they are not happy with.  8. Rights in relation to automated decision making and profiling – Star Locksmiths does not carry out any automated decision making or profiling using your personal data. 

Retention periods On our website, all data is set to a 26th month retention period from the point of contact. Legally we are expected to keep any data relating to the financials of the business for 7 years. After this time, all individual’s data will be disposed of or deleted in a safe and secure manner. 

Emails It is often important for the staff at Star Locksmiths to keep emails for a period of 1 year or more. This is to aid in the confirmation of data held on our financial systems. An automatic retention period will be implemented for all emails which do not fall into this category or which do not pertain to information which by law is required to be kept.

Data Sharing We only share your personal data with third parties if it is relevant to the completion of the job. For example, if we have to use a third party locksmith for specialist work then they will, of course, have access to any information required for providing the service. No unnecessary data will be shared with third parties. We do not sell your data.  If requested, we may share your data with government agencies or law enforcement. In most circumstances, we would inform you of the request which has been made. We may seek legal advice if we are unsure how to progress this request.

Profiling Star Locksmiths do not carry out a form of automated decision making or profiling on your personal data.

Data Breach In the unlikely event of a data breach occurring, we would notify the ICO as well as those involved within a 72 hour period from detection.

Website usage  Our website uses Cookies to improve customer interaction and for the online shop to function correctly. For more on our Cookies policy, please see here: Star Locksmith use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be upfront about this. We will make it clear when we collect personal information and will explain what we intend to do with it.  All gathered information on our website ie. from contact forms, will be used for the purpose it has been given. Prior to you submitting your information, you will be given details about how your information will be used.

Complaints, Questions and Comments If you have a complaint about the way in which we collect, process and store your personal data please contact our Data Protection Officer at Head Office on 000000 or email If, after contacting us, you feel that we have not resolved your issue, you have the right to complain to the Information Commissioners Office.

Client Testimonials

After locking my key in the boot of my car I thought I was screwed. [...] He got me into my car in no time. Very professional and personable. Thank you so much for your help! If I ever lock my keys in my car in Heathrow again (I hope I’m not jinxing it…), you’ll be my go to man!

- Jake M

Google Review

Great service and a lovely honest man, if I could give more than 5 * I would as he 💯 deserves it after doing my car which turned out to be a nightmare this guy deserves a meddle but he done the job. Very prompt, good price and a lovely guy. Would strongly recommend.

- Lisa W

Google Review

Excellent service and very prompt. Was very friendly and professional. Would definitely recommend.

After locking myself out of the car the guy was able to open and retrieve my car keys quicker than I could make the bank transfer lol.

- Nicole S

Google Review